> ## Documentation Index
> Fetch the complete documentation index at: https://skip-go.mintlify-go.com/go/llms.txt
> Use this file to discover all available pages before exploring further.

# Transaction Support

## **Overview**

* This guide outlines how to troubleshoot and escalate issues related to Skip Go transactions.
* The Skip Go Explorer should be used when troubleshooting
* Types of transactions supported (CCTP, Eureka, Layerzero, Stargate, Opinit, Axelar, IBC, Go Fast)
* Tools: [Explorer](https://explorer.skip.build/), Skip API

***

## **Step 1: Check Status in our Explorer**

* Use our [Explorer](https://explorer.skip.build/)
* If you click on your link transaction in your history on [go.skip.build](https://go.skip.build/) it will open with the transaction details preloaded.

<p align="center">
  <img src="https://mintcdn.com/skip-go/2RItisqNsmotyg-7/images/FE-history-link-to-explorer3007.png?fit=max&auto=format&n=2RItisqNsmotyg-7&q=85&s=1b1ac8228ffd42cb36b2724eb479fdbd" alt="Explorer from history link" width="700" data-path="images/FE-history-link-to-explorer3007.png" />
</p>

* If you do not have the transaction in your history, please locate the source transaction hash and enter it into our [Explorer](https://explorer.skip.build/)
* Required inputs:
  * Initial Transaction hash
  * Chain Name

<p align="center">
  <img src="https://mintcdn.com/skip-go/2RItisqNsmotyg-7/images/first-explorer-page-no-data-inputted.png?fit=max&auto=format&n=2RItisqNsmotyg-7&q=85&s=613dde2b14fc394a7f98a91d09803c82" alt="Explorer input screen" width="700" data-path="images/first-explorer-page-no-data-inputted.png" />
</p>

***

## **Step 2: Transaction status**

`state_completed_success`, `state_pending`, `state_abandoned`, etc. The explorer will tell you where your funds have been released if the transaction has failed, the swap failed and what asset has been released.

<p align="center">
  <img src="https://mintcdn.com/skip-go/2RItisqNsmotyg-7/images/explorer-cctp-successful-tx.png?fit=max&auto=format&n=2RItisqNsmotyg-7&q=85&s=8baf27ae3862f3758b02614c21ef6af8" alt="Explorer successful transaction" width="700" data-path="images/explorer-cctp-successful-tx.png" />
</p>

* If there is no state given, the explorer will ask to reindex/track your transaction:

<p align="center">
  <img src="https://mintcdn.com/skip-go/2RItisqNsmotyg-7/images/explorer-index-page.png?fit=max&auto=format&n=2RItisqNsmotyg-7&q=85&s=fa3bbcdeb4315369709150ea2b91a007" alt="Explorer asking to index" width="700" data-path="images/explorer-index-page.png" />
</p>

* After indexing, the status of your transaction will be updated. Example of successful, failed and pending states:

<p align="center">
  <img src="https://mintcdn.com/skip-go/2RItisqNsmotyg-7/images/explorer-after-indexing-state.png?fit=max&auto=format&n=2RItisqNsmotyg-7&q=85&s=62b83eede8167c2b1092d88445dd9cff" alt="Explorer after indexing result" width="700" data-path="images/explorer-after-indexing-state.png" />
</p>

* The explorer will show where your funds have been released on chain:

<p align="center">
  <img src="https://mintcdn.com/skip-go/2RItisqNsmotyg-7/images/explorer-failed-funds-released-on-chain.png?fit=max&auto=format&n=2RItisqNsmotyg-7&q=85&s=d5cb7d542f7eb233caa8e0fca017e358" alt="Funds released info" width="700" data-path="images/explorer-failed-funds-released-on-chain.png" />
</p>

* If your IBC transaction is pending, it may take upto 24 hours to clear.

<p align="center">
  <img src="https://mintcdn.com/skip-go/2RItisqNsmotyg-7/images/explorer-pending-ibc-transaction.png?fit=max&auto=format&n=2RItisqNsmotyg-7&q=85&s=163b5c134b7c072fdf485aadfe31b540" alt="Funds released info" width="700" data-path="images/explorer-pending-ibc-transaction.png" />
</p>

* If you cannot find where your funds are released, refunded, received, please go to step 3.

***

## **Expanded Transfer Data & Statuses**

Skip Go supports multiple transfer mechanisms. Use the following references to understand and debug each type of transaction.

***

### **IBC Transfers**

Learn more: [IBC Transfer Details](/general/multi-chain-realtime-transaction-and-packet-tracking#ibc-transfer-data)

* **States:**
  * `TRANSFER_PENDING`: Sent, waiting to be received. May take upto 24 hours to be received on chain.
  * `TRANSFER_RECEIVED`: Received, may still revert if multi-hop.
  * `TRANSFER_SUCCESS`: Completed successfully.
  * `TRANSFER_FAILURE`: Transfer failed.
  * `TRANSFER_PENDING_ERROR`: Error occurred, refund pending.
* **Transactions:**
  * `send_tx`, `receive_tx`, `timeout_tx`, `acknowledge_tx`

***

### **Axelar Transfers**

Learn more: [Axelar Transfer Details](/general/multi-chain-realtime-transaction-and-packet-tracking#axelar-transfer-data)

* **States:**
  * `AXELAR_TRANSFER_PENDING_CONFIRMATION`: Waiting for Axelar confirmation.
  * `AXELAR_TRANSFER_PENDING_RECEIPT`: Confirmed, awaiting receipt.
  * `AXELAR_TRANSFER_SUCCESS`: Assets received.
  * `AXELAR_TRANSFER_FAILURE`: Transfer failed.
* **Transactions:**
  * `send_tx`, `confirm_tx`, `execute_tx`
  * May also include: `gas_paid_tx`, `approve_tx`

***

### **CCTP Transfers**

Learn more: [CCTP Transfer Details](/general/multi-chain-realtime-transaction-and-packet-tracking#cctp-transfer-data)

* **States:**
  * `CCTP_TRANSFER_SENT`: Burn submitted.
  * 'CCTP\_TRANSFER\_PENDING\_CONFIRMATION' - CCTP transfer is pending confirmation by the cctp attestation api
  * `CCTP_TRANSFER_CONFIRMED`: Confirmed by Circle.
  * `CCTP_TRANSFER_RECEIVED`: Received on destination chain.
* **Transactions:**
  * `send_tx`, `receive_tx`

***

### **Hyperlane Transfers**

Learn more: [Hyperlane Transfer Details](/general/multi-chain-realtime-transaction-and-packet-tracking#hyperlane-transfer-data)

* **States:**
  * `HYPERLANE_TRANSFER_SENT`: The transfer transaction on the source chain has executed.
  * `HYPERLANE_TRANSFER_RECEIVED`: The transfer has been received on the destination chain.
  * `HYPERLANE_TRANSFER_FAILED`: The transfer failed to complete.
  * `PACKET_ERROR_TIMEOUT`: The packet timed out.
  * `PACKET_ERROR_ACKNOWLEDGEMENT`: Error in packet acknowledgement.

* **Transactions:**
  * `send_tx`, `receive_tx`

***

### **OPInit Transfers**

Learn more: [OPInit Transfer Details](/general/multi-chain-realtime-transaction-and-packet-tracking#opinit-transfer-data)

* **States:**
  * `OPINIT_TRANSFER_SENT`: The deposit transaction on the source chain has executed.
  * `OPINIT_TRANSFER_RECEIVED`: Received at the destination chain.
  * `OPINIT_TRANSFER_FAILURE`: The transfer has failed.
  * `PACKET_ERROR_TIMEOUT`: The packet timed out.
  * `PACKET_ERROR_ACKNOWLEDGEMENT`: Error in packet acknowledgement.
* **Transactions:**
  * `send_tx`, `receive_tx`

***

### **Go Fast Transfers**

Learn more: [Go Fast Transfer Details](/general/multi-chain-realtime-transaction-and-packet-tracking#go-fast-transfer-data)

* **States:**
  * `GO_FAST_TRANSFER_SENT`: Intent submitted.
  * `GO_FAST_TRANSFER_FILLED`: Success.
  * `GO_FAST_TRANSFER_TIMEOUT`, `REFUNDED`, `POST_ACTION_FAILED`
* **Transactions:**
  * `order_submitted_tx`, `order_filled_tx`, `order_timeout_tx`, `order_refunded_tx`

***

### **Stargate Transfers**

Learn more: [Stargate Transfer Details](/general/multi-chain-realtime-transaction-and-packet-tracking#stargate-transfer-data)

* **States:**
  * `STARGATE_TRANSFER_SENT`, `RECEIVED`, `FAILED`, `UNKNOWN`
* **Transactions:**
  * `send_tx`, `receive_tx`, `error_tx`

***

### **Eureka Transfers**

Learn more: [Eureka Transfer Details](/general/multi-chain-realtime-transaction-and-packet-tracking#ibc-transfer-data)

* **States:**
  * `TRANSFER_SUCCESS`: The Eureka transfer has completed successfully.
  * `TRANSFER_RECEIVED`: The Eureka transfer has been received by the destination chain.
  * `TRANSFER_PENDING`: The Eureka transfer is in progress.
  * `TRANSFER_FAILURE`: The Eureka transfer has failed.
  * `PACKET_ERROR_ACKNOWLEDGEMENT`: Error in packet acknowledgement
  * `PACKET_ERROR_TIMEOUT`: The packet timed out before reaching the destination

* **Transactions:** Typically includes `send_tx`, `receive_tx`

***

### **LayerZero Transfers**

* **States:**
  * `LAYER_ZERO_TRANSFER_SENT`: Transfer initiated on the source chain
  * `LAYER_ZERO_TRANSFER_RECEIVED`: Assets received on the destination chain
  * `LAYER_ZERO_TRANSFER_FAILED`: Transfer failed
  * `LAYER_ZERO_TRANSFER_UNKNOWN`: Transfer state could not be determined

* **Transactions:** Usually `send_tx`, `receive_tx`, and `ack_tx`

***

## **Step 3: Escalate if needed**

* If you are unable to locate your funds please open a ticket in the [Interchain Discord](https://discord.com/invite/interchain)

<p align="center">
  <img src="https://mintcdn.com/skip-go/2RItisqNsmotyg-7/images/open-a-ticket-discord3007.png?fit=max&auto=format&n=2RItisqNsmotyg-7&q=85&s=8704b93fa41fbec020df2e6de6b650c2" alt="Explorer input screen" width="700" data-path="images/open-a-ticket-discord3007.png" />
</p>

***