Transaction Support

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Overview

• This guide outlines how to troubleshoot and escalate issues related to Skip Go transactions.
• The Skip Go Explorer should be used when troubleshooting
• Types of transactions supported (CCTP, Eureka, Layerzero, Stargate, Opinit, Axelar, IBC, Go Fast)
• Tools: Explorer, Skip API

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Step 1: Check Status in our Explorer

• Use our Explorer
• If you click on your link transaction in your history on go.skip.build it will open with the transaction details preloaded.

• If you do not have the transaction in your history, please locate the source transaction hash and enter it into our Explorer
• Required inputs:
  • Initial Transaction hash
  • Chain Name

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Step 2: Transaction status

state_completed_success, state_pending, state_abandoned, etc. The explorer will tell you where your funds have been released if the transaction has failed, the swap failed and what asset has been released.

• If there is no state given, the explorer will ask to reindex/track your transaction:

• After indexing, the status of your transaction will be updated. Example of successful, failed and pending states:

• The explorer will show where your funds have been released on chain:

• If your IBC transaction is pending, it may take upto 24 hours to clear.

• If you cannot find where your funds are released, refunded, received, please go to step 3.

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Expanded Transfer Data & Statuses

Skip Go supports multiple transfer mechanisms. Use the following references to understand and debug each type of transaction.

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IBC Transfers

Learn more: IBC Transfer Details

• States:
  • TRANSFER_PENDING: Sent, waiting to be received. May take upto 24 hours to be received on chain.
  • TRANSFER_RECEIVED: Received, may still revert if multi-hop.
  • TRANSFER_SUCCESS: Completed successfully.
  • TRANSFER_FAILURE: Transfer failed.
  • TRANSFER_PENDING_ERROR: Error occurred, refund pending.
• Transactions:
  • send_tx, receive_tx, timeout_tx, acknowledge_tx

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Axelar Transfers

Learn more: Axelar Transfer Details

• States:
  • AXELAR_TRANSFER_PENDING_CONFIRMATION: Waiting for Axelar confirmation.
  • AXELAR_TRANSFER_PENDING_RECEIPT: Confirmed, awaiting receipt.
  • AXELAR_TRANSFER_SUCCESS: Assets received.
  • AXELAR_TRANSFER_FAILURE: Transfer failed.
• Transactions:
  • send_tx, confirm_tx, execute_tx
  • May also include: gas_paid_tx, approve_tx

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CCTP Transfers

Learn more: CCTP Transfer Details

• States:
  • CCTP_TRANSFER_SENT: Burn submitted.
  • ‘CCTP_TRANSFER_PENDING_CONFIRMATION’ - CCTP transfer is pending confirmation by the cctp attestation api
  • CCTP_TRANSFER_CONFIRMED: Confirmed by Circle.
  • CCTP_TRANSFER_RECEIVED: Received on destination chain.
• Transactions:
  • send_tx, receive_tx

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Hyperlane Transfers

Learn more: Hyperlane Transfer Details

• States:
  • HYPERLANE_TRANSFER_SENT: The transfer transaction on the source chain has executed.
  • HYPERLANE_TRANSFER_RECEIVED: The transfer has been received on the destination chain.
  • HYPERLANE_TRANSFER_FAILED: The transfer failed to complete.
  • PACKET_ERROR_TIMEOUT: The packet timed out.
  • PACKET_ERROR_ACKNOWLEDGEMENT: Error in packet acknowledgement.
• Transactions:
  • send_tx, receive_tx

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OPInit Transfers

Learn more: OPInit Transfer Details

• States:
  • OPINIT_TRANSFER_SENT: The deposit transaction on the source chain has executed.
  • OPINIT_TRANSFER_RECEIVED: Received at the destination chain.
  • OPINIT_TRANSFER_FAILURE: The transfer has failed.
  • PACKET_ERROR_TIMEOUT: The packet timed out.
  • PACKET_ERROR_ACKNOWLEDGEMENT: Error in packet acknowledgement.
• Transactions:
  • send_tx, receive_tx

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Go Fast Transfers

Learn more: Go Fast Transfer Details

• States:
  • GO_FAST_TRANSFER_SENT: Intent submitted.
  • GO_FAST_TRANSFER_FILLED: Success.
  • GO_FAST_TRANSFER_TIMEOUT, REFUNDED, POST_ACTION_FAILED
• Transactions:
  • order_submitted_tx, order_filled_tx, order_timeout_tx, order_refunded_tx

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Stargate Transfers

Learn more: Stargate Transfer Details

• States:
  • STARGATE_TRANSFER_SENT, RECEIVED, FAILED, UNKNOWN
• Transactions:
  • send_tx, receive_tx, error_tx

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Eureka Transfers

Learn more: Eureka Transfer Details

• States:
  • TRANSFER_SUCCESS: The Eureka transfer has completed successfully.
  • TRANSFER_RECEIVED: The Eureka transfer has been received by the destination chain.
  • TRANSFER_PENDING: The Eureka transfer is in progress.
  • TRANSFER_FAILURE: The Eureka transfer has failed.
  • PACKET_ERROR_ACKNOWLEDGEMENT: Error in packet acknowledgement
  • PACKET_ERROR_TIMEOUT: The packet timed out before reaching the destination
• Transactions: Typically includes send_tx, receive_tx

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LayerZero Transfers

• States:
  • LAYER_ZERO_TRANSFER_SENT: Transfer initiated on the source chain
  • LAYER_ZERO_TRANSFER_RECEIVED: Assets received on the destination chain
  • LAYER_ZERO_TRANSFER_FAILED: Transfer failed
  • LAYER_ZERO_TRANSFER_UNKNOWN: Transfer state could not be determined
• Transactions: Usually send_tx, receive_tx, and ack_tx

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Step 3: Escalate if needed

• If you are unable to locate your funds please open a ticket in the Interchain Discord

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